Exciting Upgrades Coming Soon!
More Accessible Banking & New Features Await!
A message from our CEO
Dear UPS Employees FCU Members,
We're committed to making your banking experience simpler and more convenient! Starting June 28, with full effect on July 2, we'll be implementing a major tech upgrade.
Please note that we will be closed from June 28 - July 1 to facilitate the upgrade. Limited operations will resume on July 2 with adjusted hours of 12 p.m. - 5 p.m. We apologize for any inconvenience this may cause.
Here's what you can look forward to after the upgrade:
Zelle®: Send and receive money securely with friends and family in minutes!
One Powerful Virtual Branch Next: Manage everything in one place! Access e-Statements, transfer funds, apply for loans online, monitor credit with Credit Sense, and more.
Remote Banking Features: You can easily deposit checks through the Mobile App and utilize remote signatures for a smoother loan application process.
ACH Transfers In & Out: Manage your money with ease using Virtual Branch Premium Forms.
We are making the transition easy with live chat support. From May 28 - August 29, it will be available on our website to answer any questions you may have before, during, and after the upgrade.
This upgrade will revolutionize the way you manage your money. We know change can be inconvenient, but the benefits are significant! We'll send more information in the coming weeks with further details and post-upgrade instructions.
Thank you for your patience and understanding! We're excited to embark on this journey with you and enhance your banking experience.
Sincerely,
Kimberly Diaz
FAQs
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Online Banking system and current Mobile App upgrade.
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From June 28 - July 1. The system upgrade will be ready to use on July 2.
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Four days
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No, the credit union will be closed.
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No, existing members will not need to re-enroll in Online Banking - their existing username and password will be the same.
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No, members must download the current Mobile App again after the upgrade.
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Yes, members will be able to utilize ATMs. Look for the available ATMs here
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ATM limits are $300.
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Yes, members can spend $1,000 per day during this conversion.
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Yes, it will be a new system, and all bill payees must be re-entered.
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Yes, the scheduled bill payment during the conversion will go out.
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Members can still schedule bill payments using "Make A Payment," which will be processed without problem. A 10-day grace period from July 1 - 10 will also be offered to schedule bill payments.
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No, members will not be waived any late fees. However, they will have a 10-day grace period (July 1 - 10) to avoid late fees and schedule bill payments.
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We have our live chat service through our website to answer any questions or concerns.
We also have two email contacts for any emergencies during the conversion: operations@upscreditunion.org or loan@upscreditunion.org.
Online Banking Enrollment Instructions
Follow these simple steps to sign up for Online Banking:
Gather Your Information
You will need your Member Number and PIN. (If you already have enrolled, you'll have an audio record. Your audio PIN is set to the last 4 digits of your SSN)
Start Your Enrollment
Go to the VB Next Online Banking enrollment page and Enter your Member Number and PIN.
Create Your Login Details
Login ID: Choose a Login ID that is different from your Member Number.
Security Code: Create a Security Code with at least one special character, one uppercase letter, and a mix of letters and numbers.
Log In
Click on the “Login” link and use your new Login ID and Security Code.
First-Time Login Steps
Enter your email address and mobile number if they are not already on record.
Set up your Enhanced Authentication challenge questions and answers.
Accept the online banking terms and conditions.